Return & Refund Policy

At Barkat, every product is handcrafted with utmost care, inspected, and packaged securely to reach you safely. Because our items are delicate and fragile, we follow a strict and transparent Return & Refund Policy.

1. Mandatory Unboxing Video Requirement

To be eligible for a replacement, return, or refund in the event of transit damage or missing items, an uncut, continuous unboxing video is mandatory.

The video must start before opening the outer package/courier bag, clearly showing the shipping label and tracking barcode.

The recording must be continuous, uncut, and without any pauses or edits, clearly displaying the unpacking process and the condition of the product.

Without a valid, continuous unboxing video, we will be unable to entertain claims for broken or damaged items.

2. 24-Hour Reporting Window

If you receive a damaged or broken item, you must notify our support team within 24 hours of delivery.

Claims submitted after 24 hours of the recorded delivery timestamp will not be eligible for return, replacement, or refund.

3. How to Report Damage

Record your unboxing video as outlined above.

Email us at support@barkat.in (or contact us via our official support WhatsApp) within 24 hours of delivery.

Include:

Your Order ID

Contact details

The unboxing video attachment (or a Google Drive / cloud link if the file is large)

High-resolution photos of the damaged product and outer packaging

4. Verification & Resolution Process

Once our quality inspection team reviews your submission:

Approval/Rejection: We will verify the video and inform you of the approval or rejection of your claim within 24 to 48 business hours.

Replacement: If approved, a complimentary replacement for the broken item will be dispatched to your original address, subject to stock availability.

Refund: If a replacement is unavailable or mutually agreed upon, a refund will be initiated to your original method of payment within 5 to 7 business days.

5. Non-Returnable Scenarios

Returns or refunds will not be initiated in the following cases:

Failure to provide an uncut unboxing video.

Requests raised after the 24-hour delivery window.

Minor cosmetic differences or scent preferences, as handcrafted items inherently carry subtle variations.

Items damaged due to improper handling, storage, or misuse after receipt.

Incorrect shipping address provided at checkout.

6. Order Cancellations

Orders can only be canceled before they are dispatched from our workshop.

Once an order has been shipped, it cannot be canceled or modified.

7. Contact Us

For any questions or claim requests:

Brand: Barkat

Email: 

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST